WINCleveland Monthly Meeting
Informal Networking begins at 11:30am;
Meeting starts promptly at 11:45am.

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November 16th 2015

Maximizing Customer Service with Your Website Audience

Mark W. Schumann

Mark W. Schumann is the principal consultant at Critical Results. He’s been in software development for 25 years and has consulted for sixty different organizations. Mark has published articles and presented in many venues. He now focuses primarily on start ups, small businesses, and forward-looking corporate clients.

Your business’s website probably already has the basics: a list of what you offer, your location, some endorsements, contact information, maybe some social media links. That’s a good start! But what if you used that website— which people are already looking for—to boost your customer service without increasing your day-to-day costs? Mark W. Schumann shows you how to use satisfaction surveys, blogging, Frequently Asked Questions pages, and other simple techniques to delight existing customers.

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Save the date TODAY in your calendar!

Free for members- please reserve your seat today by registering online.  Seating is limited. Walk-ins are not guaranteed. 

$20 for non-members- Must register and pay online prior to the meeting.  Seating is limited. Walk-ins are not guaranteed. 

We meet in a restaurant.  Lunch is available - and encouraged - for an additional charge.  Please order online when you register.

We're looking forward to seeing you!